[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” _builder_version=”4.27.4″ _dynamic_attributes=”title” _module_preset=”default” title_font=”Playfair Display Bold||||||||” title_text_align=”center” title_font_size=”48px” custom_padding=”||33px||false|false” global_colors_info=”{}”][\/et_pb_heading][et_pb_text module_class=”policy-bullets” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Effective Date:<\/strong> 08\/08\/2025 At Kit Cards, we want you to be happy with your purchase. If you\u2019re not completely satisfied, this policy explains how returns, exchanges, and refunds work.<\/p>\n You may return items within 14 days<\/strong> of receiving your order if:<\/p>\n The item is unused, in its original condition, and in the original packaging<\/p>\n<\/li>\n You provide proof of purchase (order confirmation or receipt)<\/p>\n<\/li>\n The product is not a final sale or non-returnable item (see section 2)<\/p>\n<\/li>\n<\/ul>\n We do not accept returns for:<\/p>\n Gift cards or digital products<\/p>\n<\/li>\n Personalised or custom-made items<\/p>\n<\/li>\n Clearance or final sale items<\/p>\n<\/li>\n Products damaged due to misuse, neglect, or improper storage<\/p>\n<\/li>\n<\/ul>\n To start a return:<\/p>\n Contact us at E-MAIL<\/strong> with your order number and reason for return<\/p>\n<\/li>\n We\u2019ll provide return instructions and a return authorisation number (if applicable)<\/p>\n<\/li>\n Ship the item back using a trackable shipping method \u2014 return shipping costs are the responsibility of the customer unless the item was defective or incorrect<\/p>\n<\/li>\n<\/ol>\n Refunds will be processed to your original payment method within 7 business days<\/strong> after we receive and inspect the returned item<\/p>\n<\/li>\n Shipping costs are non-refundable (unless the return is due to our error)<\/p>\n<\/li>\n You\u2019ll receive an email confirmation once your refund has been issued<\/p>\n<\/li>\n<\/ul>\n We\u2019re happy to replace defective or damaged items. If you need an exchange for the same product, contact us at info@kitcards.uk<\/strong>.<\/p>\n If your order arrives damaged, defective, or incorrect:<\/p>\n Contact us within 7 days<\/strong> of delivery<\/p>\n<\/li>\n Include photos of the damage or incorrect item so we can process your claim quickly<\/p>\n<\/li>\n<\/ul>\n If you haven\u2019t received your refund:<\/p>\n Check your bank or payment account again<\/p>\n<\/li>\n Contact your payment provider – processing times can vary<\/p>\n<\/li>\n If you\u2019ve done the above and still have not received your refund, email us at info@kitcards.uk<\/strong><\/p>\n<\/li>\n<\/ul>\n For questions about our Returns & Refunds Policy, contact us at: [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":" Effective Date: 08\/08\/2025Last Updated: 08\/08\/2025 At Kit Cards, we want you to be happy with your purchase. If you\u2019re not completely satisfied, this policy explains how returns, exchanges, and refunds work. 1. Eligibility for Returns You may return items within 14 days of receiving your order if: The item is unused, in its original condition, and in the original packaging You provide proof of purchase (order confirmation or receipt) The product is not a final sale or non-returnable item (see section 2) 2. Non-Returnable Items We do not accept returns for: Gift cards or digital products Personalised or custom-made items Clearance or final sale items Products damaged due to misuse, neglect, or improper storage 3. How to Initiate a Return To start a return: Contact us at E-MAIL with your order number and reason for return We\u2019ll provide return instructions and a return authorisation number (if applicable) Ship the item back using a trackable shipping method \u2014 return shipping costs are the responsibility of the customer unless the item was defective or incorrect 4. Refunds Refunds will be processed to your original payment method within 7 business days after we receive and inspect the returned item Shipping costs are non-refundable […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"\n This is a sample page.<\/b><\/p>\n\n\n\n Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n Additional non-returnable items:<\/p>\n\n\n\n To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-204","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kitcards.uk\/cy\/wp-json\/wp\/v2\/pages\/204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitcards.uk\/cy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kitcards.uk\/cy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kitcards.uk\/cy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kitcards.uk\/cy\/wp-json\/wp\/v2\/comments?post=204"}],"version-history":[{"count":12,"href":"https:\/\/kitcards.uk\/cy\/wp-json\/wp\/v2\/pages\/204\/revisions"}],"predecessor-version":[{"id":1078,"href":"https:\/\/kitcards.uk\/cy\/wp-json\/wp\/v2\/pages\/204\/revisions\/1078"}],"wp:attachment":[{"href":"https:\/\/kitcards.uk\/cy\/wp-json\/wp\/v2\/media?parent=204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Last Updated:<\/strong> 08\/08\/2025<\/p>\n
\n1. Eligibility for Returns<\/strong><\/h2>\n
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\n2. Non-Returnable Items<\/strong><\/h2>\n
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\n3. How to Initiate a Return<\/strong><\/h2>\n
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\n4. Refunds<\/strong><\/h2>\n
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\n5. Exchanges<\/strong><\/h2>\n
\n6. Damaged or Incorrect Orders<\/strong><\/h2>\n
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\n7. Late or Missing Refunds<\/strong><\/h2>\n
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\n8. Contact Us<\/strong><\/h2>\n
Kit Cards<\/strong>
Email: info@kitcards.uk<\/strong><\/p>\nOverview<\/h2>\n\n\n\n
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Refunds<\/h2>\n\n\n\n
Late or missing refunds<\/h3>\n\n\n\n
Sale items<\/h3>\n\n\n\n
Exchanges<\/h2>\n\n\n\n
Gifts<\/h2>\n\n\n\n
Shipping returns<\/h2>\n\n\n\n
Need help?<\/h2>\n\n\n\n